Hey guys,

The response to our new Steam offer has been overwhelming to say the least, as I think everyone can tell with the full servers! This has led to a lot of frustration for both our long-time players and new arrivals. We apologize for the inconvenience and we are working on compensation for everyone. We also are working on a way to make sure our Steam users get their bonus packs even if they aren't able to login before the August 29 cutoff date.

We will be adding new servers, based in Europe, with a scheduled ETA of early next week. These servers are obviously recommended for our European users, but they will be open to everyone. At this time we are not planning to offer character transfers.

In addition to these two European servers, we are working on long-term plans that will allow us to bring additional servers online quickly to respond to population needs. Again, we are deeply apologetic for the frustration you may have felt, but at the same time, this growth will be great for CrimeCraft in the long run. We appreciate all of you who stick with us!

--KevinB

Last Edited on: Mar 19 2012 11:57 PM UTC (64 Days ago)

 Firstly, despite all the bad comments going round at the moment, I cant fault your customer service, thank you to all the team who are responding very quickly to all the issues we players are facing at the moment.

I would just like to make a small point if I may:

You say you're not planning to offer server transfers, so bringing new servers online isn't actually going to help those of us who managed to sign up before the rush and get a fair way into the game, because the main server ( where we are hosted) is still going to be packed unless people willingly lose all progress and switch to another server.

In addition, for those of us who did sign up through steam, if we set up on a new server we will lose the steam promotion because it's locked to our character on the other server.

Essentially, what I'm trying to say is that while i understand the reasons for not offering the ability to transfer, I think you're shooting yourselves in the foot, particuarly with the steam community, which I'm sorry but that's a bad idea.

maybe a one time transfer per account would be better? allow players ( like myself) to transfer to one of the new euro servers when they're up, allieviate some of the strain from Exeter, and in general make the game playable.. I have endured the long waits to get into a server and the spamming refresh tactic because I think the game showed promise, and seemed worth the effort ( can't beat f2p afterall).

However, if that is going to be an ongoing thing beause people arn't going to want to move and lose everything ( not to mention endure the entire tutorial campaign again) I can't say I see the value.

Anyway, again thanks for trying and enduring all the comments, (mine included). I hope you would consider this as constructive critisim rather than flaming.

Thanks again.  

Even if we are unable to offer transfers, the GM team will be more than happy to remove the items from characters on an old server and provide them to you on a new character on a new server. Once we sort out all this mess, you can simply submit a ticket with this request and we will address it as soon as possible. To submit a ticket, go to:

www.crimecraft.com/cs_tickets

 Two will not be enough. You need 5.

If you have the balls to sign a contract with Steam unprepared, you've got the balls to make 5 servers at once.

+1

The same as Joeski, thanks for the new servers. But if there is no transfer... no need to play for the moment...

First , i want to say its good to hear that you add more Servers...on the otherhand its sad to see that you dont do anything to improve the Server performance... ( like the Auto-Kick for inactivity other F2P Games had good success with in reducing lags )

And its not only the Items, its Skills,LvLs, Professions,Gangs etc. that will get lost...

Anyways when you brought up the Servers , and offer a Transfer or atleast a Compensation for the lost Progress im switching to the new European Servers.

So long

Quote | ChuckNorrisHat posted on Aug 25 2011 11:32 AM UTC

 Two will not be enough. You need 5.

If you have the balls to sign a contract with Steam unprepared, you've got the balls to make 5 servers at once.

Dude seriously, take your entitled trolling self elsewhere. You not only sound like a broken album, you are rude and abrasive to boot. 

You have stated your opinion and should leave it at that.

Last Edited on: Aug 25 2011 06:37 PM UTC (272 Days ago)

Just a quick update, we have announced plans to open additional realms early next week. Read about it here:

www.crimecraft.com/forums/News-and-Alerts/topics/new-servers-coming-thanks-for-sticking-with-us

Has there been any news when steam users can actualy log on to the game as been trying to and says servers are down please try again ?  any news would be a big help as been looking forward to playing this game.

Quote | ChuckNorrisHat posted on Aug 25 2011 11:32 AM UTC

 Two will not be enough. You need 5.

If you have the balls to sign a contract with Steam unprepared, you've got the balls to make 5 servers at once.

This is why the game should be pay2play imo.  Too many kids here right now, pay to play would at least guarantee that the 18 plus age restriction would be loosely enforced.