Hey guys,
I just wanted to give you all a quick update on our server stability issues.
As you can imagine, no one is more concerned about this than we are. We’ve had far too many crashes since the last update and we’ve got everyone on the team with even an ounce of aptitude for server issues tasked with finding a fix. This is our No. 1 priority by a mile.
Now, all that said, there’s a silver lining behind the clouds of server crashes that bodes well for CrimeCraft once we get the problem fixed. That silver lining is that our community of players is growing every day, and while that is great news, we know it won’t do us any good in the long run if we can’t fix the crashes.
To do that, we have been studying logs extensively and we discovered that a recent change in the way the game queries the database is part of the problem. We tested the change before going live, but the problems don’t show up until the server hits a critical mass of players, a situation we are working to emulate on our test servers.
We are testing fixes and we have the ability to deploy solutions quickly, so don’t be surprised to see the game in maintenance occasionally as we work for a permanent answer.
Once we have a fix, we will be compensating all of our affected users for the inconvenience caused by the instability.
--KevinB
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"Community Mgr."
Hey guys,
I just wanted to give you all a quick update on our server stability issues.
As you can imagine, no one is more concerned about this than we are. We’ve had far too many crashes since the last update and we’ve got everyone on the team with even an ounce of aptitude for server issues tasked with finding a fix. This is our No. 1 priority by a mile.
Now, all that said, there’s a silver lining behind the clouds of server crashes that bodes well for CrimeCraft once we get the problem fixed. That silver lining is that our community of players is growing every day, and while that is great news, we know it won’t do us any good in the long run if we can’t fix the crashes.
To do that, we have been studying logs extensively and we discovered that a recent change in the way the game queries the database is part of the problem. We tested the change before going live, but the problems don’t show up until the server hits a critical mass of players, a situation we are working to emulate on our test servers.
We are testing fixes and we have the ability to deploy solutions quickly, so don’t be surprised to see the game in maintenance occasionally as we work for a permanent answer.
Once we have a fix, we will be compensating all of our affected users for the inconvenience caused by the instability.
--KevinB