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Jan 09 2012 08:54 PM UTC (4 months)

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I'm absolutely positive when I signed up for a premium subscription, the check mark only said 30 Days Non-Recurring subscription $9.99 and yet my Premium subscription somehow became recurring and I was billed for a second month. When my brother signed up he had the same issue, it's pretty clear that there's a disconnect between what you tell people on your site and what they are actually signing up for.

Anyone who purchases a subscription should be warned that it will be recurring, not misled into purchasing a recurring subscription.

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Jubelum
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Jan 09 2012 09:50 PM UTC (4 months)

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 We aren't currently aware of any such issue, but we will definitely investigate this at once. You can be assured that if such a thing is happening that it was not intended. I'll post back here if I receive any news on this matter, but just to be safe make sure to submit a ticket so we have an easy way to contact you with updates about this matter.

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Stelonidas
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Jan 10 2012 12:03 AM UTC (4 months)

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 Jubelum, we have been able to confirm that this was an issue, and have now fixed it. Please submit a ticket if you haven't already and we will be more than happy to resolve this matter for you. I have made an announcement about this issue here:

www.crimecraft.com/forums/News-and-Alerts/topics/billing-issue-w-subscriptions

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Stelonidas
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Jan 10 2012 04:06 PM UTC (4 months)

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I got none-recurring subs for 2 members in our gang, and I've been charged 3 times again. Great job.


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earth
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Jan 10 2012 05:35 PM UTC (4 months)

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I didn't even had an option for recuring when i wanted to puchase (I had it before). So I picked the non-recuring one which acted as recuring one by mistake. It all turned out good for me :)


Lightning streaks the sky, the battle has begun! Today is a good day to die! 

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Dumbarajko
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Jan 10 2012 07:39 PM UTC (4 months)

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It's not a huge deal, I was planning on signing up for another premium account for a second month anyway, I just wanted to make Vogster and the community aware that this was an issue.

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Jubelum
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